Legal

Privacy Policy

Last updated: February 22, 2026

Altura Collective Holdings, LLC ("Altura Collective," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, subscribe to our communications, or engage our services.

We operate in both the United States and the European Union and comply with applicable privacy laws in both jurisdictions, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and the CAN-SPAM Act.

1. Data Controller

The data controller responsible for your personal information is:

Altura Collective Holdings, LLC
Miami, Florida, United States
✉ info@alturamethod.com

2. Information We Collect

We collect personal information that you voluntarily provide to us, including:

• Contact information: Name, email address, phone number, and project details submitted through our contact form or consultation requests.
• Newsletter subscriptions: Email address provided when subscribing to Dispatches from Agent L or other Altura Collective communications.
• Project-related information: Property details, design preferences, budgets, and other information shared during the course of our professional engagement.

We also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, and pages visited. This information is collected through cookies and similar technologies.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide the services you request.
• Send you newsletters, design intelligence, and other communications you have opted into.
• Improve our website, services, and overall client experience.
• Comply with legal obligations and protect our legitimate business interests.

4. Legal Basis for Processing (GDPR)

For individuals in the European Economic Area (EEA) and the United Kingdom, we process your personal data based on the following legal grounds:

• Consent: When you subscribe to our newsletter or submit a contact form, you provide explicit consent for us to process your information for that stated purpose.
• Contractual necessity: When we process information necessary to fulfill our design services agreement with you.
• Legitimate interest: When we process data to improve our services, provided this does not override your fundamental rights.

5. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your information with trusted third-party service providers who assist us in operating our website and delivering our services (such as email platforms and hosting providers), but only to the extent necessary and under appropriate data protection agreements.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by law. Newsletter subscriber information is retained until you unsubscribe. Client project information is retained for a period of seven years following project completion for legal and professional record-keeping purposes.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct any inaccurate information.
• Deletion: Request that we delete your personal data, subject to legal retention requirements.
• Withdrawal of consent: Withdraw your consent at any time for processing based on consent, including unsubscribing from our communications.
• Data portability: Request your data in a structured, commonly used format (GDPR).
• Objection: Object to processing based on legitimate interest (GDPR).
• Non-discrimination: Exercise your rights without receiving discriminatory treatment (CCPA).

To exercise any of these rights, please contact us at ✉ info@alturamethod.com. We will respond within 30 days.

8. Cookies

Our website uses essential cookies to ensure proper functionality. We may also use analytics cookies to understand how visitors interact with our site. You can manage your cookie preferences through your browser settings or through our cookie consent banner. For visitors from the EEA, non-essential cookies are only activated with your explicit consent.

9. International Data Transfers

As we operate in both the United States and the European Union, your personal data may be transferred and processed in countries outside of your own. When transferring data from the EEA to the United States, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

10. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. While no method of transmission over the Internet is completely secure, we take reasonable precautions to safeguard your data.

11. Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated policy will be posted on this page with a revised "last updated" date. We encourage you to review this page periodically.

13. Contact Us

If you have questions about this Privacy Policy, your personal data, or wish to exercise your rights, please contact us:

Altura Collective Holdings, LLC
Email: ✉ info@alturamethod.com
Phone: +1-305-763-2601 (US) · +34-662-464-919 (Spain)

For GDPR-related inquiries or complaints, you also have the right to lodge a complaint with your local data protection supervisory authority.